Benzing UK Customer Support

Our electronic smart loft systems, antenna pads, pro chip rings, smart club system and live data platforms are transforming the world of pigeon racing with a level of accuracy, security and real-time results that can’t be beaten in the global arena. We understand that our customers may require some level of support with their new Benzing products and we are here to help with any issues. You can message and chat with us on, LiveChat from our website. Plus you can get support from our Benzing technical experts and our Benzing family customers on our WhatsApp group, the “Benzing Smart Guys“

BENZING CLUB SYSTEM APPLICATION : Racing pigeon clubs or organisations who’s members purchase multiple Benzing ETS kits can apply for a Benzing club system. The application form can be downloaded for printing. A generous 40% discount will apply to successful applicants. The application form must be completed in full by the club secretary or the club official and returned for approval by Benzing : Club System Application Form

BENZING CARE and CARE+ : BENZING, a brand of Gantner Pigeon Systems now offers BENZING Care and BENZING Care+ as an extension to the normal warranty of 24 months. With the purchase of the BENZING Care products, you get an additional warranty of 24 months offering you 48 months hassle free warranty from the date of purchase of your product. BENZING Care and BENZING Care+ extend the statutory warranty of 24 months and provides additional protection for BENZING products and devices. All of the Care products can be purchased from your “My Pigeons” cloud account, or in the UK, from the online store. : Care and Care+ . For the full cover summary details see. : Information, plan cost and terms and conditions

SUPPORT VIDEO’S : Here you will find some helpful video’s, with technical support on our systems. You can also contact me by email, Jim Savage for further information, or for quotations, club demonstrations or technical support you can click on the chat message icon, or phone me on : 07799 640 711

RFCE Gala Prize Giving in Santiago — impressions powered by Benzing. #benzing1863

Day 1 impressions from the RFCE National Days — proudly powered by Benzing. #benzing1863

Meet the Crew – Jonny Ekkel – Benzing Live TV

Meet the Crew – Enrico Doldersum – Benzing Live TV

BENZING Live TV | Kurt Platteeuw – National Victory (Chinese Subtitles 中文字幕)

BLUE N°1 im Test: Top Mauser & volle Flugschwingen bis Weihnachten

Meet the Crew – Dominique Dubrul – Benzing Live TV

Benzing Live TV – West Africa Racing Pigeon – Senegal

Frequently Asked Questions

Why on the Benzing PideXX program do I get the error message coming up, Access Violation at Address,…….?

This is because the Comm Port on the computer is not setup correctly. Go to the Device Manager and check the driver is installed for the Clubsystem. Or on the PideXX program, under Options tab select another comm port from the list.

Can I use any type of manufacturers Clubsystem or club master to assign the Benzing ETS rings and to basket or evaluate my pigeons. ?

Yes you can, when assigning rings, do so on the Data Transfer page of PideXX while the clock is connected to the clubsystem and on PC Comm. When basketing or evaluating pigeons, ensure you are using only the Benzing universal cable.

I have just recently updated my G2 clock with the latest firmware, now it wont go into the club mode when it is connected to the Clubsystem. Comes up on the screen with Antenna Error and will not go to Basketing. Why is this. ?

If you have updated your G2 firmware or exchanged it for a new G2 clock then you will need to also update the firmware program on the Benzing Clubsystem. See the video of how to do this.

From the G2 clock how do I print my pigeon arrivals from training or from a race direct from my computer and also how do I update the firmware of my G2 Clock to the latest available version. ?

Before you can print from your G2 clock or update your G2 clock firmware you need to have the print / update cable, that will allow the connection of the G2 to the computer. Download, install and run the Print Manager and the Update G2 program, which is available from Benzing website.

Can I assign my pigeon electronic rings without having to do it through PideXX software on the computer and the need for a Clubsystem. ?

If you have a Benzing M1, M2 or M3 clock then yes you can assign your own rings using the loft antenna pad. You can not do this with the G2 clock. With the M2 and M3 touch-screen it is very easy to do as it brings up the QWERTY keys on its screen.

How can I change the sex of my pigeon from cock to hen or vice-versa on the G2 clock without having to get the club secretary to do it using the PideXX program on the computer. ? a Clubsystem. ?

Simply connect the clock in at the loft. When it powers up, hold and press the Green and Red buttons together for 4 or 5 seconds or until the menus appear. The arrow buttons in the middle allow you to scroll through the menus. Select No.1 u0022Pigeonsu0022 then press the Green button once. Scroll up or down to the pigeon you need to change sex of. Press Green button with spanner key once. Then press the button below the sex symbol to change from C to H or H to C. Once you are finished, then keep pressing the Red button to exit the menu functions.

Can I connect my clock to give me notifications of the pigeon arrivals to my mobile phone and how do I continue to time the pigeons at the loft when I need to take my clock to the club. ?

You will need to have a Smarthub connected at the loft to allow you to link via the App to your phone. The Smarthub will continue timing the pigeon arrivals when the clock is removed. The Smarthub connects with all Benzing clocks M1, M2, M3 and G2.