Frequently Asked Questions
: If you can not find the answer to
your question here, or anywhere our website then please
email, message or phone us :
Contact Us
Question
: Why on the Benzing PideXX program do I get
the error message coming up, "Access Violation
at Address,......." ?
Answer
: This is because the Comm
Port on the computer is not setup correctly.
Go to the Device Manager and check the
driver is installed for the Clubsystem. Or
on the PideXX program, under "Options"
tab select
another comm port from the list.
Question
: Can I use any type of manufacturers Clubsystem or club
master to assign the ETS rings and to
basket or evaluate my pigeons. ?
Answer
: Yes, when
assigning rings, do so on the Data Transfer
page of PideXX while the clock is connected
to the club system and on PC Comm. When
basketing or evaluating pigeons, ensure you
are using only the :
Benzing Universal Cable.
Question
: I have just recently updated my G2
clock with the new firmware version GB 4.23,
now it wont go into the club mode when
it is connected to the Clubsystem.
Comes up on the screen with "Antenna Error"
and will not go to Basketing. Why is
this. ?
Answer
: If you have
updated your G2 firmware or exchanged it for
a new G2 clock then you will need to also
update the firmware program on the Benzing
Clubsystem. This short video will show you how to
do this
:
Clubsystem Video.
Or you can send it
to us to be updated for £25 plus return
postage. Send without the cables and include
your name and return address :
Order a Firmware Update.
Question
: From the express G2 clock how do I print my pigeon arrivals from training
or from a race direct from my computer and also
how do I update
the firmware of my G2 Clock to the
latest available version from
Benzing. ?
Answer
: Before you can
print from your G2 clock or update your G2
clock firmware you need to have the
:
Print Update Cable, that will
allow the connection of the G2 to
the laptop or pc. You then
download, install and run the Print
Manager and the Update G2 program.
These are available from the Benzing.cc website.
Or you can send it
to us to be updated for £25 plus return
postage. Send without the cables and include
your name and return address :
Order a Firmware Update.
Question
: Can I assign my pigeon electronic
rings without having to do it through PideXX software on the computer and
the need for a Clubsystem. ?
Answer
: If you have a
Benzing M1 or the new M3 clock then
yes you can assign your own rings
using the loft antenna pad. You
can not do this with the G2 clock.
With the M3 touch-screen it is very
easy to do as it brings up the
QWERTY keys.
Question
: How can I change the sex of my
pigeon from cock to hen or
vice-versa on the express G2 clock
without having to get the club
secretary to do it using the PideXX
program on the computer. ?
Answer
: Simply connect the
clock in at the loft. When it powers up,
hold and press the Green and Red buttons
together for 4 or 5 seconds or until the
menus appear. The arrow buttons in the
middle allow you to scroll through the
menus. Select No.1 "Pigeons" then press the
Green button once. Scroll up or down to the
pigeon you need to change sex of. Press
Green button with spanner key once. Then
press the button below the sex symbol to
change from C to H or H to C. Once you are
finished, then keep pressing the Red button
to exit the menu functions.
Question
: Can I connect my clock to give me
notifications of the pigeon arrivals
to my mobile phone and how do I
continue to time the pigeons at the
loft when I need to take my clock to
the club. ?
Answer
: You need to have a Smarthub fitted at the
loft to allow you to link to your phone and
have the 2nd, continuous timing of pigeon
arrivals.This product works with all Benzing
clocks. See the deals on offer using the
Smarthub :
Smart Deals
2019 Benzing UK